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General enquiries

Are out-of-stock items restocked?

If an item is out of stock, we will try to restock it as soon as possible. If no stock is available, it will be removed from the website.


Will I receive the same product that I see in the photo?

Yes, however do bare in mind that the screen resolution upon which the product is viewed may cause the product to differ slightly in actuality.

How can I be sure that I've made my purchase correctly?

Once you have placed your order, you will receive a confirmation email. If you do not receive an email, contact our customer service.


Can I track my order?

Yes, you can see the updated status of your order in real time. To do this, go to the "my orders" section in your account. If you are not registered, click on the "Order Information" link in the confirmation email sent to you.


Can I remove items from my order?

Yes. You can delete any unwanted items from your shopping bag as long as the order hasn’t been processed yet.


Can I cancel my order?

Yes. You can cancel your order as long as its status allows you to do so. 


What should I do if I receive a faulty item?

by blaqdoor only sells items in perfect condition so, in the rare event of receiving a faulty item, please contact us immediately.


What should I do if I receive an incorrect item?

If you were to accidentally receive an item that you did not order, please contact our customer service.

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